The comfort of our animals is our #1 priority, and for that reason, all bookings are subject to cancellation. In the event that this happens, participants will be notified to reschedule or be issued a refund. Prices do not include daily admission, which is required for all encounters. We recommend that participants arrive at least 15 minutes prior to their scheduled time and check-in at the front desk. Tardiness will cut into the allotted interaction time. Interactions are nonrefundable, however, can be rescheduled. For guests with disabilities, please call us in advance of your reservation, so we are able to plan accommodations accordingly.